We are launching our new look Inca website on Monday 2nd October.

The website will be down between 6-9am on Monday. Everything should be working as normal from 9am. Any problems you have just let us know by calling 01509501000 or emailing [email protected]

We really hope you like the new simple look and it's great new features, to make your life easier when placing orders.

How To Order

Order On-Line

To order from us, the most convenient way is to order here, online. Simply add the items you require to your basket and then go through the “Create Account” process. If you place further orders, you simply log-in using your email address and password.
If you cannot remember your password then just click on ‘Forgotten password’ at the log in stage. You will receive a link sent to your email which can be clicked on to reset the password to a chosen word or phrase.

To checkout you can pay via PayPal or by Credit or Debit card. We use Paypal as our merchant for payments even for card payments.

Order by Phone

If ordering online is not for you or you have any questions about products or services, don’t hesitate to ring us.
Our friendly and knowledgeable sales staff are available on 01509 501000. They can set you up with an account, process your order and take your payment if necessary.

Visit our Warehouse

You are welcome to visit our UK warehouse which is 5 minutes from Junction 23 on the M1 motorway. By appointment please.


Timescale

Orders received before 12 midday are normally despatched the same day. Our couriers deliver the following working day in the UK mainland and within 2 or 3 days for most other places. Please follow this link for overseas delivery times.


You will therefore receive your order within 2 working days (UK) including picking, packing, dispatch and delivery.


Sometimes due to quantity of orders we are unable to dispatch on the same day, in this case it will leave us on the following weekday.


If you need your order urgently, please mention this in the special instructions on your order, and we will make every effort to achieve this.

 


Delivery and Carriage

UK mainland orders over £150 (excl VAT) are delivered free. On all other orders we keep our charges to an absolute minimum.

To see our delivery charges to your country please click this link
  
We can normally deliver your order within a day or two. However our carriers only deliver Monday-Friday. 

Please note that a signature is required for all deliveries and deliveries cannot be left without a signature. 


Discounts

We offer the following discounts which will be automatically applied during checkout.

£150  (excluding VAT) 10%
£300     15%
£600     20%
£1000   25%
  


Returns

Our company policy is to have completely satisfied customers and we are very amenable regarding wrongly ordered, faulty or goods which you may wish to return.   Please see our Returns Information for details.


Useful points to note about web-ordering

We have introduced a minimum order value of £25 (excl VAT). This has been put in place to prevent non-traders from ordering on the site.  

If you wish to leave an order part-finished or your PC goes offline, your order will be automatically saved. You can retrieve it by clicking the cart icon.

You can retrieve previous orders by going into "My Account" and you can select items from these orders to add to your current order.

You can use the search box to find an item by its stock number or a combination of descriptive words. TIP! Keep words simple, don't use plurals and it’s easier if you use part-words.    e.g.  If you use the search word "ear" it will bring up earrings, ear-rings, ear hoops etc.

How Our Goods Are Packed

We only supply the trade so we pack our products in a way that we think the majority of our customers will like.   You will find our pack quantities vary from 1 piece to 100 pieces.  Most packs are 3, 4, 6 or 12.    We decide on the quantity depending on the assortment of styles, the colour range, the price and other considerations.   Our aim is to provide you with a pack quantity which you will be happy with. We don’t want you to have to buy more than you need or want.    Of course, you can always order several packs – no problem !

We are working towards reducing the amount of packaging our goods are supplied in. We send out all of our orders in reused card board boxes with recyclable tape. We group all products within your order by product line using recyclable kraft paper ribbon. In the near future all of our products will be supplied in biodegrable bags. Please take a look at our Sustainability page for more information.


VAT

We will need to charge you VAT at the prevailing rate if you are trading in UK.

If you are in the EC and are registered for VAT in your country, we do not charge you VAT provided you can supply us with your registration number.

If you are in the EC but not registered for VAT, we will need to charge you VAT at the UK rate.

If you are outside the EC we do not charge VAT.