Shipping Information
How we pack our orders
We only supply the trade so we pack our products in a way that we think the majority of our customers will like. You will find our pack quantities vary from 1 piece to 100 pieces. Most packs are 3, 4, 6 or 12. We decide on the quantity depending on the assortment of styles, the colour range, the price and other considerations. Our aim is to provide you with a pack quantity which you will be happy with. We don’t want you to have to buy more than you need or want. Of course, you can always order several packs – no problem!
We are working towards reducing the amount of packaging our goods are supplied in. We send out all of our orders in reused card board boxes with recyclable tape. We group all products within your order by product line using recyclable kraft paper ribbon. In the near future all of our products will be supplied in biodegrable bags. Please take a look at our Sustainability page for more information.
What courier services do we use to deliver?
For UK based orders, DPD offers one of the best next day delivery services, allowing us to get your parcels to you the following working day.
All Scottish Highland and Irish deliveries arrive on a two-day service.
For deliveries to mainland Europe you will be able to select your preferred courier (where possible). This could be DPD, Parcelforce or TNT.
UK Delivery
We currently use DPD for our UK orders. For orders over £150 (ex VAT) delivery is free, and for orders under £150 (ex VAT) the standard delivery charge is £6.00. DPD will email or text you on the morning of your delivery with a one hour delivery time slot. To receive text messages, please supply your mobile number in your account.
If you have a smart phone or tablet, you can now download the DPD app. This allows you to track and manage your delivery options at the touch of a button. Click on the image below to go to the DPD website for more information.
European Delivery
Our delivery costs to the EU include carriage, customs duty and courier handling fees relevant to the country we are shipping to. We have chosen to subsidise all duty and border charges. The cost of delviery options listed below are based on the order value (before any discount is applied) and the speed at which you wish to receive your order. You will be able to select which courier you would like to deliver your parcel and can see the costs listed for each country below. Please note that each cost is for the total order to be delivered. For more information about shipping post Brexit, please click here.
Please note that if you have any problems with stock due to your own error, you are welcome to return the goods at your expense including the duty and tax charges. Unfortunately we will need to charge delivery and tax again for any items that we resend to you.
If you require samples to see the quality or size of our items, please let us know and we can arrange to send these to you before you place an order.
European orders which include the Republic of Ireland we will aim to pack and dispatch these same day if they are ordered before midday. However, now we have to input much more information for customs and so we cannot guarantee this will always be possible.
If you have to meet specific deadlines, please do get in touch and check with us as to whether we can meet your timings.
Northern Ireland
The delivery charges vary depending upon the order values and the courier you choose...
£25 - 150
- Parcelforce £15
- DPD £15
£150 - 500
- Parcelforce £9
- DPD £9
£500+
- Parcelforce £9
- DPD £9
For any shipments with more than 5 cartons we will need to get in touch to agree on a shipping rate.
Delivery time 2-3 days.
Republic of Ireland
The delivery charges vary depending upon the order values and the courier you choose...
£25 - 150
- Parcelforce £19
- DPD £25
£150 - 500
- Parcelforce £35
- DPD £29
£500+
- Parcelforce £45
- DPD £35
For any shipments with 4 or more cartons we will need to get in touch to agree on a shipping rate.
We will aim to pack and dispatch these same day if they are ordered before midday. However, now we have to input much more information for customs and so we cannot guarantee this will always be possible.
If you have to meet specific deadlines, please do get in touch and check with us as to whether we can meet your timings.
Channel Islands
We offer delivery to the Channel Islands with Parcelforce.
Unfortunately the only service they provide is one in which there will be duties and taxes to pay on delivery.
Belgium, France, Germany, Luxembourg, Netherlands
The delivery charges vary depending upon the order values and the courier you choose...
£25 - 150
- Parcelforce £19
- DPD £25
£150 - 500
- Parcelforce £29
- DPD £35
£500+
- Parcelforce £45
- DPD £69
For any shipments with more than 5 cartons we will need to get in touch to agree on a shipping rate.
Delivery time 2-3 days.
Austria and Denmark
The delivery charges vary depending upon the order values and the courier you choose...
£25 - 150
- Parcelforce £19
- DPD £27
£150 - 500
- Parcelforce £29
- DPD £39
£500+
- Parcelforce £45
- DPD £75
For any shipments with more than 5 cartons we will need to get in touch to agree on a shipping rate.
Delivery time 2-3 days.
Estonia, Finland, Hungary, Poland, Portugal, Sweden and Slovenia
The delivery charges vary depending upon the order values and the courier you choose...
£25 - 150
- Parcelforce £29
- DPD £39
£150 - 500
- Parcelforce £39
- DPD £49
£500+
- Parcelforce £55
- DPD £87
For any shipments with more than 5 cartons we will need to get in touch to agree on a shipping rate.
Delivery time 4-5 days.
Malta
DUE TO NEW LEGISLATION WE ARE HAVING TO QUOTE THE SHIPPING COSTS PER DELIVERY. WE WILL LET YOU KNOW THE SHIPPING CHARGE ONCE PACKED, ALTERNATIVELY WE ARE MORE THAN HAPPY TO USE YOUR SHIPPER.
The delivery charges vary depending upon the order values...
£25 - 150
- Parcelforce £19
£150 - 500
- Parcelforce £50
For any deliveries over 5 cartons we will need to be in touch to agree a shipping rate.
Delivery time 2-3 days.
Czechia, Italy, Slovakia and Spain
The delivery charges vary depending upon the order values and the courier you choose...
£25 - 150
- Parcelforce £19
- DPD £35
£150 - 500
- Parcelforce £35
- DPD £49
£500+
- Parcelforce £75
- DPD £87
For any shipments with more than 5 cartons we will need to get in touch to agree on a shipping rate.
Delivery time 4-5 days.
Bulgaria and Croatia
The delivery charges vary depending upon the order values and the courier you choose...
£25 - 150
- Parcelforce £35
- DPD £39
£150 - 500
- Parcelforce £69
- DPD £55
£500+
- Parcelforce £98
- DPD £98
For any shipments with more than 5 cartons we will need to get in touch to agree on a shipping rate.
Delivery time 2-3 days.
Latvia, Lithuania and Romania
The delivery charges vary depending upon the order values and the courier you choose...
£25 - 150
- Parcelforce £20
- DPD £49
£150 - 500
- Parcelforce £35
- DPD £59
£500+
- Parcelforce £45
- DPD £98
For any shipments with more than 5 cartons we will need to get in touch to agree on a shipping rate.
Delivery time 2-3 days.
Bosnia
The delivery charges vary depending upon the order values...
£25 - 150
- DPD £39
£150 - 500
- DPD £55
£500+
- DPD £98
For any shipments with more than 5 cartons we will need to get in touch to agree on a shipping rate.
Delivery time 2-3 days.
Greece
The delivery charges vary depending upon the order values ...
£25 - 150
- Parcelforce £55.00
£150 - 500
- Parcelforce £95.00
£500+
- Parcelforce £120.00
For any shipments with more than 5 cartons we will need to get in touch to agree on a shipping rate.
Delivery time 7 days.
Cyprus
The delivery charges vary depending upon the order values...
£25 - 150
- TNT £89
£150 - 500
- TNT £139
£500+
- TNT £245
For any shipments with more than 5 cartons we will need to get in touch to agree on a shipping rate.
Delivery time 2-3 days.
Rest of the World Delivery
For all orders placed n countries outside of the European Union, we will pack your order and advise the best option and price for your delivery. We use a courier comparisons to make sure that you get the most competitive rate available. Our minimum order for these countries is £150.
Please Note:
Orders shipped outside of the UK may be subject to local taxes and import duties. These are applied when the shipment reaches your country. Inca Jewellery Ltd cannot accept responsibility for any charges which are applied when the parcel leaves the UK. Customs procedures vary from country to country and you may wish to contact your local customs office for further information
Goods which are being shipped between countries may be delayed or inspected by customs authorities. We have no control over these situations and can therefore not accept any liability for any unforseen consequences. All information is correct as of February 2021.