Shipping Information

How we pack our orders

We only supply the trade so we pack our products in a way that we think the majority of our customers will like. You will find our pack quantities vary from 1 piece to 100 pieces. Most packs are 3, 4, 6 or 12.  We decide on the quantity depending on the assortment of styles, the colour range, the price and other considerations. Our aim is to provide you with a pack quantity which you will be happy with. We don’t want you to have to buy more than you need or want. Of course, you can always order several packs – no problem !

We are working towards reducing the amount of packaging our goods are supplied in. We send out all of our orders in reused card board boxes with recyclable tape. We group all products within your order by product line using recyclable kraft paper ribbon. In the near future all of our products will be supplied in biodegrable bags. Please take a look at our Sustainability page for more information.

How we pack your orders

What courier services do we use to deliver?

For UK based orders DPD allows us to get your parcels to you the following working day offering one of the best next day services. 

All Scottish Highland and Irish deliveries arrive on a two day service. 

You will be able to select your prefered courier where possible for deliveries to mainland Europe.  This could be Parcelforce, DPD or TNT. 

UK Delivery

DPD will email or text you on the morning of your delivery with a one hour delivery timeslot. 

(To recieve text messages, please supply your mobile number in your account. )

If you have a smart phone or tablet you can now download the DPD app. This allows you to manage your deliveries at the touch of a button. Click the image below to go straight to the webiste.

European Delivery

Our delivery costs to the EU include carriage, customs duty and courier handling fees relevant to the country we are shipping to.  We have chosen to subsidise all duty and border charges.  The cost of delivery options listed below are based on the order value (before any discount is applied) and the speed at which you wish to receive your order.  You will be able to select which courier you would like to deliver your parcel and can see the costs listed for each country below.  Please note that each cost is for the total order to be delivered.  For more information about shipping post Brexit please click here.  

If you have any problems with stock due to your own error then you are welcome to return the goods at your expense including the duty and tax charges. Unfortunately we will need to charge deivery and tax again for items we resend for you. If you require samples to see the quality and size of our items then it is no problem we can do this for you before you order.

Northern Ireland

Republic of Ireland

Channel Islands

Belgium, France, Germany, Luxembourg, Netherlands

Austria and Denmark

Estonia, Finland, Hungary, Poland, Portugal, Sweden and Slovenia


Czechia, Italy, Slovakia and Spain

Bulgaria and Croatia

Latvia, Lithuania and Romania




Rest of the World Delivery

For all orders placed in countries outside of the European Union, will pack your order and advise the best option and price for your delivery. We use a courier comparison to make sure you get the most competitive rate possible.

Our minimum order for these countries is higher at £150. 

Please Note: Orders shipped outside of the UK may be subject to local taxes and import duties. These are applied when the shipment reaches your country. Inca Jewellery Ltd cannot accept responsibility for any charges which are applied when the parcel leaves the UK. Customs procedures vary from country to country and we suggest that you contact your local customs office for further information. 

Goods which are being shipped between countries may be delayed or inspected by customs authorities.    We have no control over these situations and can therefore not accept any liability for any unforeseen consequences.  All information correct as of February 2021.