Shipping Information

How we pack our orders

We only supply the trade so we pack our products in a way that we think the majority of our customers will like. You will find our pack quantities vary from 1 piece to 100 pieces. Most packs are 3, 4, 6 or 12.  We decide on the quantity depending on the assortment of styles, the colour range, the price and other considerations. Our aim is to provide you with a pack quantity which you will be happy with. We don’t want you to have to buy more than you need or want. Of course, you can always order several packs – no problem!

We are working towards reducing the amount of packaging our goods are supplied in. We send out all of our orders in reused card board boxes with recyclable tape. We group all products within your order by product line using recyclable kraft paper ribbon. In the near future all of our products will be supplied in biodegrable bags. Please take a look at our Sustainability page for more information.

How we pack your orders

What courier services do we use to deliver?

For UK based orders, DPD offers one of the best next day delivery services, allowing us to get your parcels to you the following working day.

All Scottish Highland and Irish deliveries arrive on a two-day service.

For deliveries to mainland Europe you will be able to select your preferred courier (where possible).  This could be DPD, Parcelforce or TNT.

UK Delivery

DPD will email or text you on the morning of your delivery with a one hour delivery time slot.  To receive text messages, please supply your mobile number in your account.  


If you have a smart phone or tablet, you can now download the DPD app.  This allows you to track and manage your delivery options at the touch of a button.  Click on the image below to go to the DPD website for more information.



European Delivery

Our delivery costs to the EU include carriage, customs duty and courier handling fees relevant to the country we are shipping to.  We have chosen to subsidise all duty and border charges.  The cost of delviery options listed below are based on the order value (before any discount is applied) and the speed at which you wish to receive your order.  You will be able to select which courier you would like to deliver your parcel and can see the costs listed for each country below.  Please note that each cost is for the total order to be delivered.  For more information about shipping post Brexit, please click here. 


Please note that if you have any problems with stock due to your own error, you are welcome to return the goods at your expense including the duty and tax charges.  Unfortunately we will need to charge delivery and tax again for any items that we resend to you.


If you require samples to see the quality or size of our items, please let us know and we can arrange to send these to you before you place an order. 


Northern Ireland

Republic of Ireland

Channel Islands

Belgium, France, Germany, Luxembourg, Netherlands

Austria and Denmark

Estonia, Finland, Hungary, Poland, Portugal, Sweden and Slovenia

Malta

Czechia, Italy, Slovakia and Spain

Bulgaria and Croatia

Latvia, Lithuania and Romania

Bosnia

Greece

Cyprus

Rest of the World Delivery

For all orders placed n countries outside of the European Union, we will pack your order and advise the best option and price for your delivery.  We use a courier comparisons to make sure that you get the most competitive rate available.  Our minimum order for these countries is £150. 


Please Note:

Orders shipped outside of the UK may be subject to local taxes and import duties.  These are applied when the shipment reaches your country.  Inca Jewellery Ltd cannot accept responsibility for any charges which are applied when the parcel leaves the UK.  Customs procedures vary from country to country and you may wish to contact your local customs office for further information


Goods which are being shipped between countries may be delayed or inspected by customs authorities.  We have no control over these situations and can therefore not accept any liability for any unforseen consequences.  All information is correct as of February 2021.