Delivery
UK
For orders of £150+ (before VAT), delivery is free for customers in the UK.
For mainland UK, we use DPD to get your orders to you the following working day when placed before midday, Monday - Friday. For Northern Ireland, we use DPD on a two-day service. We also use a DPD two-day service for the Scottish Highlands but depending on location, some orders may be delivered by a 3rd party courier so can take an extra few days. Please contact us for information about your area.
DPD, will email or text you on the morning of your delivery with a one hour delivery time slot. To receive these notifications, please supply your mobile number in your account. Please note, a signature is required for all deliveries, they cannot be left anywhere without one. If you have a smartphone or tablet, you can download the DPD app, allowing you to track and manage your delivery options at the touch of a button. For more information, click here.
Europe
For deliveries to Europe (including ROI), you can choose from DPD or to get a quote. If you would rather use your own carrier or have another option, then please get in touch with us on [email protected]
Our delivery costs to the EU are based on order value and include carriage, customs duty and courier handling fees relevant to the country we are shipping to. Now the UK is no longer in the EU, we have chosen to subsidise all duty and border charges and have worked very hard to ensure there are no issues for our EU customers. For more information, click here.
Rest of the World
For all orders outside of UK and the EU, we will advise the best option and price for delivery. We use courier comparisons to ensure you get the most competitive rate available. Our minimum order for these countries is £150.
Please Note:
Orders shipped outside of the UK may be subject to local taxes and import duties. These are applied when the shipment reaches your country. Inca Jewellery Ltd cannot accept responsibility for any charges which are applied when the parcel leaves the UK. Customs procedures vary from country to country and you may wish to contact your local customs office for further information. Goods which are being shipped between countries may be delayed or inspected by customs authorities. We have no control over these situations and can therefore not accept any liability for any unforeseen consequences. All information is correct as of February 2023.